REFUND & RETURN POLICY
Thank you for shopping on kaidress.com. Your satisfaction is of utmost importance to us. Upon the arrival of your package, we encourage you to check and make sure that the dress has been made to your order specifications. Try on your dress as soon as possible without removing the tags, altering, or washing the dress. If your order does not completely meet your expectations, our team is ready to help. Please feel free to get in touch with us at your earliest convenience, so we can initiate the process for your return and refund.
14 Days Hassle-Free Returns
Your satisfaction is our priority. If your standard-size dress doesn't meet your expectations, you may return it within 14 days of delivery, provided it meets all return conditions outlined below.
Return Policy Summary
1.Return Window
Contact our Customer Service to initiate the return process within 14 days of receiving your item(s). Note that these are calendar days, so weekends are also considered. Therefore, it is in your best interest to contact our customer service department as soon as possible to process your return.
2.Condition of Returns
For returns or exchanges, all items must be in original unworn, unwashed, unaltered condition with no damage, stains, odors, lint or hair, and with all original tags securely attached. Returns that don't meet these requirements will be rejected and sent back to you at your cost without refund processing. Original packaging must be included if applicable.
3.Color Accuracy Guarantee
If the item you received doesn't match the color you ordered, you qualify for a full refund.
4.Defective or Incorrect Item
If your item arrives damaged, defective, or incorrect, please photograph the original packaging and product. This helps us process your return or refund faster.
5.Return Shipping Fees
You are responsible for return shipping costs, which will be deducted from your refund or store credit. The exact amount depends on your local post office rates.
6.Return Shipping Instructions
Please retain your shipping receipt and tracking number when returning items. We cannot be responsible for returns that are lost, damaged, or incorrectly shipped during transit.
7.Shipping & Payment Fees Policy
All shipping charges (including original and return shipping) are non-refundable and processed through our third-party logistics partners. Please note that payment platform fees apply to all transactions – PayPal transaction fees will be refunded to your original account, while credit card processing fees are non-refundable and remain the customer's responsibility.
8.Return Policy Notice
A 15% restocking fee applies to all returned dresses. To maintain sustainable practices and affordable pricing, Kaidress primarily operates on a made-to-order model. This means we cannot accept "buy multiple, keep one" purchases. Any applicable restocking fees will be deducted from your refund amount. For the best fit, we strongly advise consulting our Sizing Guide and Measurement Guide before placing your order.
How To Initiate A Return
| Return Timeframe | Returns accepted within 14 days of receiving the dress |
| Return Process |
1.Contact Support – Reach out to our customer service team with details of the issue and supporting images. 2.Receive Instructions – We’ll provide a return solution along with the necessary form. 3.Return Address – 1440 Civic Center Drive, Santa Clara, CA 95050, USA 4.Ship Your Item – Send the dress back to the designated return address. 5.Refund Issued – Once approved, your refund will be processed. |
| How long will it take to get my refund? |
1.Processing Time – Once we receive your returned item, we’ll process your refund or store credit within 10–15 business days. 2.Refunds – Depending on your bank or credit card provider, it may take 3-5 business days for the refund or store credit to appear in your account. |
| Conditions |
1.Damaged Items – Returns cannot be accepted if the item becomes unsellable due to customer handling after delivery. 2.Size/Color Selection Errors – We do not accept returns for incorrect size or color choices based on personal preference. 3.Manufacturer Defects – For verified factory-related issues (incorrect sizing or colors), partial or full refunds will be provided. |
Please Note: Returns and refunds require prior approval from our customer service representative to obtain a new return address. Please do not return the item without informing us. If you return the item without our knowledge or use a different address without our confirmation, we reserve the right to refuse the return and will not assume any responsibility. This return policy does not apply to our business resellers. Please contact us for additional instructions.
Our service email: service@Kaidress.com
Exchange Policy
For standard size exchanges, please process your return first before placing a new order for replacement items. If the product you want is out of stock online, contact our customer service for assistance. Upon receiving your return, we will issue your refund via the original payment method.
Buy Many Keep One
All our dresses are lovingly crafted as made-to-order pieces, specially created just for you. Since each dress is personalized and cannot be restocked or resold if returned, we are unable to accommodate "buy-many-keep-one" orders.
To minimize environmental impact and resource waste, we strongly discourage this practice. By confirming your order, you acknowledge that you intend to keep all items purchased, and all sales will adhere strictly to our return and refund policy.
Thank you for understanding and supporting our commitment to sustainable fashion!
Final Sale Policy
Sale items or any item marked Final Sale on the product page,Customized Items ( g., personalized or made-to-order) & Shoes & Accessories,Items purchased as part of a Buy-Many-Keep-One promotion,Returns from multiple orders should not be combined in one box
Sizing & Alterations Notice
All sizes listed are in U.S. sizing as specified by each designer. Please note that sizing standards vary significantly between designers and garment types - we strongly advise carefully comparing your measurements with the specific size chart and measuring guide provided on each product page to ensure proper fit. Most special occasion dresses will require professional alterations to achieve an ideal fit, as they're designed to accommodate diverse body shapes.
Color Accuracy Notice
While we strive for color precision, please be aware that:
- Actual colors may vary slightly due to individual monitor/screen settings
- Natural lighting can also affect color perception
If you believe you've received an incorrect color:
- Take photos of the item in natural daylight
- Contact our Customer Service within 7 days of delivery
- We'll review your case for possible resolution options
For best color reference, please check multiple product images under different lighting conditions before ordering.
Cancellation Policy
We know that purchasing a dress for your special occasion is a meaningful decision. That’s why we’ve designed our cancellation policy to be as considerate as possible. Since most of our dresses are made to order, once production begins, materials and labor cannot be repurposed. The good news? You still have a window of time after placing your order to change your mind. Please see the details of our cancellation policy below, See More Cancellation Policy
• Cancel order within 12 hours of payment: 90% refund + shipping fee.
• Cancel order 12-24 hours after payment: 80% refund + shipping fee.
• Cancel order 24-48 hours after payment: 50% refund + shipping fee.
• Cancel order > 120 hours after payment: Refund of shipping fee only.
• Once your order is shipped, it cannot be cancelled.
*If you would like to cancel your order, please contact us to proceed.
This policy was updated on August 30, 2025.
Best Regards
https://www.kaidress.com