CANCELLATION POLICY

We truly understand how important it is to find the perfect dress for your special occasion, and we are here to support you throughout this process. Once you place your order, we begin processing it right away to ensure the highest quality and timely delivery.

Since each dress is carefully made to order, the materials cannot be reused once production begins. For this reason, we encourage you to let us know as soon as possible if you need to make any changes or cancellations.

If your order is still in the processing stage, it may be possible to cancel it. However, once it moves into the shipping stage, cancellations are no longer an option. If you need to cancel your order, simply contact us via Live Chat. Our operator will be happy to help you cancel or change your order in time. Alternatively, you can send us an E-mail about your order.

12H	12-24H	24-48H	Over 48H	Shipped
Orders cancelled within 12 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 90% of product purchase price.	Orders cancelled within 12-24 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 80% of product purchase price.	Orders cancelled within 24-48 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 50% of product purchase price.	Orders cancelled beyond 48 hours after payment confirmation will be eligible for a partial refund of full shipping cost only.	Once your order has been shipped, it can no longer be cancelled.

If you would like to cancel your order, please log in to your account, go to "My Orders," click "Create a Ticket", fill out the required fields, and submit.
Our customer service team will get back to you as soon as possible to confirm and assist with your cancellation.

Actions	Time Frames	Amount Refunded	Shipping Cost
Cancellation	Within 12 hours of order confirmation	90%	100%
Cancellation	Within 12-24 hours of order confirmation	80%	100%
Cancellation	Within 24-48 hours of order confirmation	50%	100%
Cancellation	Over 48 hours, not shipped	none	100%
Cancellation	Order shipped	none	none

If you need to cancel your order, please email service@Kaidress.com and send us your order number.

CHANGE SOMETHING

You will get a confirmation email if we have received your order. You can add your requirements for change when you reply to us in 24 hours. But there will be an extra cost if the dress has been made. If you want to change something, for instance, you want to change the color after we have cut the fabric. Then the previous fabric will be wasted, so we will charge an extra cost to prepare a new one. So, when you need to change something, please tell us clearly by replying to the order confirmation email.